TitleVision can always be reached for support
But before you grab the phone and dial +45 20 26 50 02, please try these solutions:
Restart your computer.
Update your program to the latest version. There's a link on the
Download Page. See if there is an answer in the links beneath or the boxes to the right, where some of the most common problems are outlined.
Consult our online manual, especially the
Troubleshooting and FAQ sections. Send us an
e-mail. Current issue #1: March 24 2016. Microsoft now has solved an earlier problem regarding Windows 10, so there are no current issues if you have installed Win10 Update #3124262. On our download page there is a beta for Windows 10 that will soon be promoted to our official version.
Always report issues. We can't solve them if we don't know about them.
Crash at startup
Time code problems
Line length problems
Language/character set problems
How to write special characters
Problems viewing test file
How to perform a total uninstallation
Fitting cues to scene changes
Automatic error report
How to check version number
Frequently asked questions
Video clip won't play
How to boost system performance
How to combine two subtitle files and sort them by time code
How to calibrate files without superimposed time code
I have installed and registered TV2003 on Windows Vista/Win7, but when I try to run it, it says the program is not registered
This problem has been solved, so update! But if you still insist on using an outdated version, you must run the program as administrator. Right click the TV2003 icon and select "Run as administrator".
To make this permanent, right click the icon and select Properties/advanced and follow the instructions.
I'm using Vista's Service Pack 1 og keep getting annoying 'floating point' error messages
That's due to a bug in Vista, which makes all Delphi programs crash, and Microsoft doesn't care. But we do. Update the program with
Help/update program or click here.
You'll have to input your 36 digit serial number, so please have it ready.
I try to register online, but the program tells me that I have already registered
That happens -
- if you have an expired evaluation version. You must buy the program to continue.
- if you try to register on another computer without having unregistered on the first one. You can only run the program on one computer at at a time.
- if you have had a harddrive crash or made hardware changes on your computer without unregistering first.
If you are a paying customer, contact us and we'll fix it. If you have an evaluation version, you must buy the program to continue. We have no way of checking if the crash was an accident or the 500 evaluation hours have been used.
My video clip won't play
Probably a codec problem. Read all about it
The characters "ø" and "Ø" are saved as "o" and "O"
That sometimes happens under systems using other languages than Danish. Check the registry key [HKEY_LOCAL_MACHINE\
SYSTEM\CurrentControlSet\ Control\Nls\CodePage]. If the value of "OEMCP" is 437, change it to 865 and restart your computer.